Refund policy
At Luxurious&modern, we value the satisfaction of our customers. If you are not completely satisfied with your purchase, we offer the possibility of an exchange or refund under the following terms:
1. Request Period
-
Customers may request an exchange or refund within 7 calendar days of receiving the product, in accordance with the Consumer Protection Code.
-
After this period, refunds will not be available, except in cases of manufacturing defects, within the legal warranty period.
2. Conditions for Refund or Exchange
To be eligible for a refund or exchange, the product must meet the following conditions:
-
Be in its original packaging, with no signs of use or tampering.
-
Include all accessories, gifts, and manuals that came with it.
-
Be accompanied by the purchase invoice.
3. Non-Refundable Items
-
Sale or clearance items.
-
Personal care/hygiene products that have been opened (due to safety and health reasons).
4. Return Process
-
Send a request to our support email: luxuriousmodern1@gmail.com
-
Wait for our response with return instructions.
-
The product must be shipped to the address provided by our team, with the return shipping cost paid by the customer (except in cases of manufacturing defect or shipping error).
5. Refund Approval
-
Once the returned product is received and inspected, we will send you an email notification informing you whether your refund has been approved or rejected.
-
If approved, the refund will be processed through the same payment method used for the purchase.
-
Credit Card: Refunds may take up to 2 billing cycles, depending on the card issuer.
-
Pix or Bank Slip (Boleto): Refunds will be issued within 10 business days after approval.
-
6. Exchange for Another Product
If you prefer, you may request an exchange for another product of equal value or pay the difference for a product of higher value.
7. Contact Us
For refund or exchange requests, or if you have any questions, please contact our team:
Luxurious&modern – Customer Support
📧 Email: Luxuriousmodern1@gmail.com